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Frequently
Asked Questions
General FAQ
Shipping & Returns
Payment Methods
- 01YES - We use stainless steel posts and hooks for anything that goes through the ear. 316 stainless steel is considered hypoallergenic and contains very low levels of nickel, which is usually what causes ear sensitivity. At Jojo, all our earrings are designed with sensitive ears in mind.We also offer a large waterproof collection made entirely from stainless steel, perfect for wearing longer, in the shower, or while living life. This range is not only water-resistant but also tarnish- and rust-resistant.
- 02Yes and no. Our Bespoke Range is designed by the Jojo team and crafted in Hawkes Bay, Hastings. We also have collections where we bead, hook, or combine elements to create unique pieces using materials sourced locally and from around the world. Lastly, some items, particularly in our stainless steel and waterproof ranges, are selected from reputable manufacturers, as these products can’t be easily made in New Zealand. Together, we offer customers a complete collection of affordable, high-quality earrings that are perfect for sensitive ears and ideal for Jojo customers.
- 03You can shop online right here on Jojo Earrings, Visit our Workshop and outlet Store 104 Karamu Rd North in Hastings or find us in over 100 retailers across New Zealand. We have a fantastic selection in 6 of the Welly Collective Stores in Wellington. If you’re after the full range, online is the best place to start.
- 04Yes - we offer a large waterproof collection made entirely from stainless steel, perfect for wearing longer, in the shower, or while living life. This range is not only water-resistant but also tarnish- and rust-resistant.
- 05At Jojo, we offer a huge range, so retailers usually stock our top sellers and styles that complement their store. In Wellington, you can find us in six Welly Collective locations, where we have a much more extensive selection. If you’re in or visiting Hastings, check out our Outlet store and Studio, where we have the full collection along with samples, clearance items, and new releases.
- 06Yes if we have replacement earrings or components in stock we are happy to send you a replacement cost on a case-by-case basis.
- 07Nice! Fill in our Wholesale Request form, and we’ll be in touch. You can also download our price list for product info and wholesale/RRP pricing.
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