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Frequently 
Asked 
Questions

  • Where can I buy Jojo earrings?
    We are online and in stores nationwide, check our list of retailers on the website to see if there is a Jojo retailer near you.
  • Do retailers selling Jojo earrings carry your whole range?
    We have hundreds of styles so usually retailers select a small range of our earrings. There are a few retailers that sell a large selection of Jojo Earrings : Wellington - Welly Collectives (5 Stores) What's on Willis Auckland - NZ Artisan in St Luke's Mall Hawkes Bay - Creationz Napier -
  • Are Jojo earrings hypoallergenic?
    We use Stainless Steel Posts and Hooks (anything that goes through the ears). Stainless steel is nickel-free which is what usually irritates, it is a great alternative to Sterling Silver.
  • I have lost one earring. Can I buy a replacement?
    Yes if we have this item in stock we are happy to send you a replacement cost on a case-by-case basis.
  • I am interested in stocking Jojo be, what are the next steps?
    Just head to our Wholesale page and fill out the wholesale request form. We will touch base and discuss the criteria with you.
  • Where do we ship to?
    New Zealand Nationwide.
  • What is the shipping cost for retail customers?
    For orders between $1 and $49 shipping cost is $6. Add $3 for rural deliveries. For orders over $50 shipping cost is free. Add $3 for rural deliveries.
  • When can I expect to receive my online order?
    Your items will be sent by courier within 3 working days of placing your order. Please note we do not ship over the weekend or on public holidays, so any order placed on a Friday afternoon/Saturday/Sunday will go out the following week. Our parcels are sent via courier, you will receive an email containing your tracking details.
  • Returns or damaged products.
    If your product has broken, is faulty, or has been sent incorrectly, get in touch we will work with you to resolve any issues with a replacement or refund. We may request proof of purchase before a replacement is considered, so make sure this is provided with your request. Note: For hygiene reasons, we are not able to accept returns, or exchanges on earrings unless they are faulty.
  • Which payment methods i can use for my orders?
    Credit Card Visa /MasterCard PayPal AfterPay
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